Effective Date: 2/7/2025
Houk Air Conditioning, Inc. and its affiliates and subsidiaries (collectively “Houk Air Conditioning”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. By accessing or using our website, you agree to the terms outlined in this policy.
How we collect your personal information
- We collect your personal information when you actively provide it to us through your interactions with us.
- We may automatically collect personal information from you as you use our services, as a user or a participant, including recording communications, when enabled, or when you visit our websites.
- We may receive personal information about you from third parties, business partners or another user of our services.
- We may infer or derive personal information based on other information we collect, such as with service features that provide conversation intelligence.
What personal information we collect
Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available
- Personal Information: Name, email address, phone number, mailing address, and other contact details.
- Your payment information: Billing name, address, and credit card or other payment information.
- Other information: Any other information about you that you may voluntarily provide or any information about you that may be publicly available.
Personal information we collect through your interactions with us, our websites or services as a user or a participant
- Device information: such as IP address, ISP, device and operating system type, browser type, referring URL, and other related information.
- Cookie identifiers
- Your communications with us: voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our services or Websites, etc.
- Any personal information that a user or guest voluntarily provides through their use of our services or through integrations with other applications.
How we use your personal information
- We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Manage our customer relationship; Market and advertise our services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our website and services; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity; Monitor performance of our data centers and networks; Conduct analytics to improve our website and service performance; Comply with applicable law including those regulating call detail records; and Perform billing for our services.
- We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our services and our interactions with you.
- We do not pass any individual’s consent to receive SMS from Houk Air Conditioning to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.
How, why, and what personal information we share
- Service providers, contractors, vendors or agents who operate on our behalf to:
- Provide support and technical services;
- Send marketing and other operational communications related to our Websites, Apps, and Services;
- Detect fraud, protect our system and network infrastructure;
- Conduct analytics in order to improve your experience;
- Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
- Other third parties with your consent.
How we respect your privacy rights
You can access, review, modify, and delete your personal information that we process.
We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.
You can control the collection and use of your personal information in the following ways:
- Cookies: You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.
- Opting Out: You may opt out of receiving promotional emails and SMS messages from us by following the unsubscribe instructions in those emails and SMS messages.
How we keep your personal information secured
Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
How long we retain your personal information
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful business purposes.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Houk Air Conditioning. This includes SMS messages for appointment scheduling, appointment reminders, post-visit surveys and billing notifications. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.
Children’s Privacy
Houk Air Conditioning does not knowingly provide products or services directly to children under the age of 16 or knowingly collect or solicit personal information from or about children under the age of 16. If we become aware that we have collected such information, we will take steps to delete it.
Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us via our Contact Page