“My rep was Peggy. As a customer service representative myself, I really appreciate how thorough she was on helping me get my thermostat situation handled. It did not stop there. She was in touch daily until the job was completed. You did not get that type of service anymore. She will be my main contact with your company for all of my needs. Peggy, I feel blessed to know you had my best interest at heart. I provided my family and friend her contact information for future reference.”